Privacy Policy

Protecting your privacy is important to Pelican Crossing. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Pelican Crossing Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

What information do we collect?

Pelican Crossing may collect information from you when you request a service, register a product, order goods or services, enter a contest, correspond with us, or interact with other functions on our web site. If you request literature or other product information, we will ask you to provide us with your name, company name, mailing address, telephone numbers, and email address. If you request support for a product, we may ask you for your license key to reference other information you have already given us and capture information about what support and services you use.

Why we collect personal information

We use personal information to allow you to purchase goods and services from Pelican Crossing. This information also helps you quickly locate information about products and services that are important to you. We use the information to assist us in creating and improving our products and services in ways that are important to you. The information is also used to keep you informed about product upgrades and alerts, new products and services and status of support requests.

When we disclose personal information

Pelican Crossing may use the services of outside contractors to ship orders, provide technical support, or in other aspects of our provision of information, products and services to you. We require that these outside contractors maintain your personal information in a secure and confidential manner. We also require that they will use the information only on behalf of Pelican Crossing.

Please note that in particular circumstances, Pelican Crossing may be required to disclose your personal information to officials of government organizations or agencies, or otherwise as we are required by our legal obligations. We may also disclose your information to successors in title to our business.

Registration

Many parts of our web site. may be used freely without registering or providing any personal information. However, in order to use certain parts, of our web site., you must first complete the registration form. During registration, you are required to give personal information such as your name, address, phone number, and email address. We use this information to provide you services on the web site, to track activities you request, and to contact you to complete some of the services you request.

Purchase of products and services

We will request information from you when you place orders for products and services. In order for us to properly process an order, you must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes, such as charging the credit card and setting up a user account. It is also used to fill the orders, such as where to ship the goods or to provide receipts. If we have trouble completing the processing of an order, the information is used to contact you. Your credit card information is never stored by us but may be stored temporarily by the credit card clearing house.

Quality of personal information

If you want to change your personal information that we have gathered from you, we will make every effort to respond to your requests to update or correct it. If you believe the personal information Pelican Crossing has for you is not correct, contact Pelican Crossing using one of the methods provided in this policy.

Your profile

The personal information we collect from you, and optionally from third parties, cookies, log files, and clear gifs, is aggregated into a profile. The profile of a user can assist us to identify a returning user, to help the user navigate through the site, and to create customized offers and content based on express or implied preferences of the user. Your profile is never shared in aggregate form with third parties.

Cookies

From time to time, Pelican Crossing may use cookies in connection with a user's web browser. A cookie is data stored on the user's computer and is unique to the user visiting the site. The use of cookies allows the web site to customize how the information is presented to a user based upon user preferences and other information. Pelican Crossing may use cookies to personalize information on certain web site. pages including support and product pages, or to help remember a user for support and ordering. If you do not want Pelican Crossing to use cookies through your web browser, you can set your browser to not allow cookies at all, or to notify you when an attempt is made to put one on your computer. If you reject cookies, certain features and facilities of the web site may not be available to you. Pelican Crossing sometimes may use cookies to track your visits to the web site. Your IP address is not recorded and is not used for personal identification.

Web site traffic and personal information

Pelican Crossing may track information from its web site. on domain names and IP addresses, browser types and versions, and similar information from users who visit. This information will only be used in the aggregate, however, and will not be associated with any user profile.

Non-private information

Web site. uses, including bulletin boards, peer-to-peer chat rooms, discussion groups and forums are considered public information. Any information a user or anyone else places there is not considered confidential. Anyone who places information into one of these public areas should be aware that there is a risk this information can be collected and subsequently used by others without prior knowledge by the user.